Managed Services

Olive + Goose’s managed services offering provides IT helpdesk services tailored to your organization and its needs. At the base level, we provide a single point of contact for all IT issues, handling incidents and service requests while interacting with relevant stakeholders. At the next tier, we provide complete support, including root cause analysis and handling escalations to Microsoft for Azure, Office 365 and Enterprise Mobility Suite/Intune. Our architecture and design consultation tier provides all of this plus support for Identity and Access Management, Messaging, Collaboration, management of enterprise systems and setup of Hybrid environments.

Reach out to an expert

STANDARD TIER

  • Support for: Office 365 ProPlus, Yammer, Exchange Online, SharePoint Online, OneDrive for Business, Skype for Business
  • Support for COTS (common off the shelf software), business applications and user management, end-user devices, hardware and peripherals including interacting with 3rd party vendors to provide a resolution
  • Support for Microsoft on-premises, hybrid, and cloud environments
  • Knowledge-based website on how to best utilize Office 365
  • Consultation for architecture and design for optimization of the existing environment

PROFESSIONAL TIER

Standard benefits plus:​

  • Support for EMS and Intune
  • Advanced Threat Analytics (ATA), Device​ Management, and Identity Management
  • Monthly Health Reports and ​Dashboard
  • Dedicated Support Person
  • 15 Hours Quarterly Consulting

PREMIUM TIER

Professional benefits plus: ​

  • Extensive security reporting, including top targeted users, unusual sign-ins, potential threats, and sensitive information sharing to external users
  • Suggest and implement security and compliance policies
  • Classify and set policies to retain or delete data automatically
  • Root Cause Analysis for SEV A Incidents
  • 30 Hours quarterly consulting